You have an absolute right to stop direct marketing, and we will respect that as soon as we can action it. Marketing means messages promoting our products or offers, such as updates about Credicorp Flex or Credicorp Slice features.
Ways to opt out
- Use the unsubscribe link in any marketing email.
- Update your contact preferences in the portal, where available.
- Tell our team directly through the help centre.
What still counts as a service message
Opting out of marketing does not stop essential messages about a live facility, such as statements, payment reminders, security notices and changes to terms. These are part of running your company's account, not marketing, so we will still send them.
How quickly it takes effect
We action opt-outs promptly. Email unsubscribes are usually immediate, though a message already in transit may still arrive. If you keep receiving marketing after opting out, let us know so we can fix it.
Choosing channels
You can often opt out of some channels and keep others, for example stopping marketing emails while keeping important service alerts. Our preferences settings let you tailor this, and you can change your mind at any time.
See also: How long a decision takes, What if the supplier invoice changes after I take a Slice? and Can I object to how you use my data?.