We are required to comply with UK direct marketing rules, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). If a communication you received was not something you agreed to, or contained incorrect information, here is what to do.
Opting out of marketing
If you no longer want to receive marketing emails from us:
- Use the unsubscribe link at the bottom of any marketing email — this removes you from future sends within 10 business days.
- Update your preferences in your portal under Account settings → Communication preferences.
- Contact us directly using the Data request form and request removal from all marketing.
If we contacted you and you never gave us your details
If you received a communication but have never had an account or interaction with Credicorp, it is possible your details were shared by a third party (for example, a comparison website you used). Contact us immediately — we take unsolicited contact seriously and will investigate how your details were obtained. We will remove you from all lists and report the matter internally.
How to make a formal complaint
If opting out does not resolve the issue, or if you believe a communication was unlawful or misleading, you can raise a formal complaint using the Online complaints form. Describe the communication you received (date, channel, content) and what you want us to do.
Reporting to the ICO
If you believe we have broken data-protection or electronic-communications rules, you can also report directly to the Information Commissioner's Office (ICO) at ico.org.uk. This does not prevent you from also complaining to us or to the FOS.
See also: Complaining about data or privacy, How do I make a complaint?, Complaining about a third party that referred you to Credicorp.