Calls to and from Credicorp Limited are recorded. We do this for staff training, to monitor and improve service quality, and to keep an accurate record of what was discussed and agreed.
Keeping a recording protects you as well as us: if there is ever a question about what was said — for example, an arrangement we agreed or instructions you gave — the recording is an impartial record we can both rely on.
Our Audio Recording page explains the practice in full, and our Privacy Policy sets out how recordings are stored, who can access them and how long they are kept. Recording also supports the checks we run when we verify it is really you on the phone. For guidance on how we contact customers, see how Credicorp will and won't contact you.
Good to know
Recording applies to calls with our team generally, it isn't something you need to opt into, and there's no separate consent step to complete before a call can proceed. If a call moves into sensitive territory, such as discussing an arrangement on your account, the same recording covers that part of the conversation, which is exactly the scenario it's designed to protect you in.
The recording sits alongside any notes we make on your account rather than replacing them. If you're ever unsure whether something was agreed on a call, asking us to check the account notes first is usually quicker than requesting the recording itself, though both routes are covered by our Privacy Policy.
If your situation changes
If a call touched on financial difficulty or a change in your company's circumstances, the recording forms part of the record we hold, alongside any follow-up notes. You don't need to raise anything specific about the recording itself in that situation, if you want to revisit what was discussed or agreed, just get in touch and reference the approximate date of the call.
Where a director or authorised contact changes, or your company enters a different phase, for example a filing or status change at Companies House, earlier call recordings remain part of the historical record under the same retention terms, they aren't reset or deleted because circumstances have moved on.
See also: Can I get my data in a portable format?, Can I object to how you use my data?, Can I restrict how you process my data?.