Occasionally a bill changes after the fact — the supplier issues a credit note, the amount is corrected, or there is a dispute about what was delivered. Because Slice has already paid the supplier in full, it helps to understand how the two sides interact.
Your Slice and your supplier are separate
- We advanced the bill amount to the supplier and you repay us on the agreed schedule
- Any change to the underlying invoice is, in the first instance, a matter between your company and the supplier
- A credit note or refund from the supplier comes back to your company, not automatically to your Slice
What to do
If the bill changes materially, raise it with the supplier to sort out any credit or refund, and contact us so we can talk through what it means for your Slice. The sooner you tell us, the more cleanly we can handle anything that needs adjusting on our side.
Keep paying meanwhile
Unless we agree otherwise with you, keep meeting your instalments while a supplier matter is being resolved. Stopping a Direct Debit without arranging it first can trigger a missed-instalment charge under your agreement, even if your dispute is genuine.
See also: Using Slice well for business cash flow, How does Slice pay my supplier?, What bills can I use Slice for?.