Data & privacy

Can I object to how you use my data?

You have a right to object to certain processing of your personal data. How strong the right is depends on why we are using the data, so it helps to know which uses you can stop completely and which you can challenge.

Marketing: an absolute right

You can object to direct marketing at any time, and we must stop. There is no balancing test for this; once you opt out, we will not send you marketing, although we may still contact you about a live facility for service reasons.

Other processing: a qualified right

Where we rely on legitimate interests, you can object on grounds relating to your particular situation. We will stop unless we can show compelling legitimate grounds that override your interests, or we need the data to establish or defend legal claims.

Where the right does not apply

  • Processing we must do to meet a legal obligation, such as anti-money-laundering checks.
  • Processing necessary to perform the contract for your company's facility.

How to object

Contact our data protection team and tell us what you want to stop and, for legitimate-interests objections, why. We will review and respond within one month, explaining the outcome. If you disagree, you can complain to the Information Commissioner's Office. Our privacy policy sets out how we handle your data in full.

See also: How do I request a copy of my data?, Can I restrict how you process my data? and How do I complain about how you handled my data?.

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