Yes. If you believe your application would benefit from additional context — for example, an explanation of unusual bank transactions, evidence of a signed contract, or updated financial figures — you can submit this alongside or after your application.
When additional information can help
- Unusual bank transactions: A one-off large outgoing (for example, a piece of equipment purchased) or an atypical period (a quiet COVID month, a temporary business pause) may look concerning in isolation. A brief explanation can provide context that the model cannot automatically infer.
- Forward orders or signed contracts: If your revenue is about to increase significantly because of a new contract you have just signed, evidence of this may support a higher offer or strengthen an application.
- Corrected bank data: If you believe the Open Banking connection captured data from the wrong period or an incorrect account, flag this so we can review.
- Explanation of a CCJ or adverse entry: If a CCJ on your record has been settled, or if the entry relates to a dissolved company that shares your director name, a brief explanation with supporting documents may help.
How to submit additional information
- Use the General Support Enquiry form and reference your application (include the date you applied and the company name).
- Describe the additional context clearly and attach any supporting documents if relevant.
- Our credit team will review the additional information alongside your application and respond.
Timing
Submit additional information as promptly as possible — ideally while your application is still under review. If you have already received a decline and want to appeal with new information, see how to appeal a lending decision.
See also: How to appeal a lending decision, What can strengthen your application?, What information you can provide for a review.