Financial difficulty rarely arrives on its own. Illness, bereavement, a mental-health crisis or heavy caring responsibilities can all make dealing with an account much harder. If that is you, please tell us — it changes how we handle things.
What extra support can look like
We can adjust how and when we contact you, give you more time to respond, deal with a nominated person on your behalf, or simply take extra care to keep things clear and low-pressure. The aim is to remove friction while you are dealing with something hard, not to add to it.
How to tell us
You do not need to go into detail you are not comfortable sharing. A short note is enough. Use the Additional Support form or mention it on any call. What you tell us is treated sensitively and confidentially.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How we support vulnerable customers and directors, I need extra support — how do I tell you?, Looking after yourself while handling business money stress.