You have made a payment, the money has left your bank, but it is not showing against your Credicorp balance. This is nearly always a matter of timing or a reference mismatch, and it is quick to resolve.
The usual reasons
Most often the payment is simply still clearing — a transfer sent late in the day or over a weekend can take a little longer to settle and apply. See how long a payment takes to clear and what a pending payment means. The next most common cause is a missing or wrong reference, which stops the payment matching to your account automatically.
Getting it traced
- Confirm it left your account. Check your bank statement for the debit, the date and the exact amount.
- Check the reference you used. Compare it to the reference on your Credicorp statement or offer — see what reference to use.
- Contact us with the details. Give support the date, amount and reference and we can trace and apply an unmatched payment quickly. See how to check whether a payment has reached us.
Do not send the payment again on the assumption it failed — that risks paying twice. Trace the first one before making another. See I paid twice by mistake.
Credicorp lends to companies rather than to you personally, so this is business finance outside the consumer-credit regime. That does not change the practical steps below.
See also: How to check whether a payment has reached us, What reference to use for a bank transfer, What a pending payment means.