A payment showing as "pending", "in progress" or "processing" on your account is normal — it means we can see the payment on its way but have not yet fully confirmed and applied it. It is not a problem, and it does not mean anything has gone wrong.
Why payments sit pending for a short while
Card payments and bank transfers pass through your bank and the payment network before they settle with us. During that short window the payment is real but not yet final, so it shows as pending. Once it settles it moves to confirmed and updates your balance.
How long it should take
A card payment usually confirms within minutes to a few hours. A Faster Payments transfer is typically same-day but can take a little longer around cut-off times and weekends. A Direct Debit collection settles on or just after the due date. For the detail, see how long a payment takes to clear.
When to check
If a payment is still pending well beyond the times above — a card payment stuck for a day, a transfer not confirmed after two working days — check with us. See how to check whether a payment has reached us. If a card payment fails rather than clears, see why a card payment was declined.
Credicorp lends to companies rather than to you personally, so this is business finance outside the consumer-credit regime. That does not change the practical steps below.
See also: How long does a payment take to clear?, Do I get a receipt or confirmation of payment?, How to check whether a payment has reached us.