A change of business bank account is a common, avoidable cause of a failed collection. Keeping us updated prevents an accidental missed payment.
Update before the next collection
Tell us your new account details before the next payment is due, so the collection runs smoothly. A failed collection from an old account can look like a missed payment even when the money was there.
How to update
Use the Direct Debit or Update Details form to change the account we collect from. It only takes a moment and saves a lot of bother.
If a collection has already failed
If a payment has already bounced because of an old account, fix the details and make the payment promptly. Caught quickly, it need not become arrears.
Keeping details current is simple prevention against an accidental miss.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: I missed a payment by mistake — what should I do?, What to do the day a payment bounces, Can I change my payment date to match my cash flow?.