Not every missed payment signals difficulty. Sometimes a collection bounces because of a bank glitch, a changed account, or simple oversight. Caught quickly, it is a non-event.
Act the same day if you can
The moment you notice, make the payment or contact us. A prompt fix means the missed collection is corrected before it can become arrears. Interest accrues at 0.25% per day only while a balance is genuinely unpaid, so speed keeps the cost tiny.
Fix the cause
If a bank detail changed or a direct debit failed, update it so it does not recur. Use the Direct Debit or Update Details form to put things right.
Tell us if it was not a mistake
If the payment was missed because the money genuinely was not there, treat it as difficulty, not an error, and talk to us about an arrangement rather than just re-trying the collection.
A quick fix keeps an accidental miss off your record entirely.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What to do the day a payment bounces, What a single missed payment actually triggers, What happens if my company misses a loan payment?.