If a scheduled payment has failed today, do not ignore it and hope it sorts itself out. A failed payment is recoverable, but the best outcome depends on acting quickly. Here is a calm, practical order of things.
First, work out why it failed
A payment can fail for ordinary reasons: insufficient funds on the day, an expired card, a cancelled mandate, or a bank security block. Check your business bank account and the payment method linked to your account so you know what you are dealing with.
Then decide what your company can realistically do
- If the money is simply timing and funds will arrive in a few days, tell us when you can pay.
- If the shortfall is larger, do not try to force a payment that will fail again.
- If the method itself is broken, update it in your account before re-attempting.
Contact us the same day if you can
A quick message or call lets us note your company's account, pause any automatic chasing, and agree a sensible next step. We would far rather hear from you on day one than discover the problem ourselves.
Keep a record
Note who you spoke to and what was agreed. This applies whether you hold Credicorp Flex or Credicorp Slice, and it protects you if there is ever any confusion later. One failed payment is a normal business event, not a crisis, as long as you engage with it.
See also: How to build a simple cash-flow forecast to stay ahead of payments, Can I change my monthly payment date? and Can I change the date my payment is taken?.