For a single-director company, the director being unwell can bring everything to a halt, including dealing with us. There is support for exactly this.
Tell us what you can
Let us know, in whatever detail you are comfortable with, that you are unwell and managing the account is hard right now. We can adjust how and when we contact you and give you more time to respond.
Nominate someone to help
You can authorise a family member, colleague or adviser to deal with us on the company's behalf while you recover. Use the Additional Support form to set that up.
Payments can wait for the conversation
We will not press for decisions you are not in a position to make. The priority is getting you the right support and a realistic plan once you are able.
Illness is exactly the kind of thing the extra-support route is for.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: Asking for extra support as a director under pressure, How we support vulnerable customers and directors, Can my accountant or adviser handle a hardship case for me?.