If you see a charge on your statement that you do not immediately recognise, check the list below before contacting us — most entries have a standard explanation.
Common statement entries explained
- Monthly repayment
- Your scheduled monthly repayment amount. This will match the figure in your repayment schedule under Payments → Repayment schedule.
- Interest charge
- For Credicorp Flex, interest accrues daily on drawn balances and is collected monthly. The amount will vary with your drawdown level. For term loans, interest is included in your fixed monthly repayment rather than shown separately.
- Returned payment fee
- A small fee applied when a direct debit collection is returned by your bank (insufficient funds or other bank-side rejection). Fees are set out in your original offer document.
- Late payment charge
- Applied when a payment remains outstanding beyond the agreed grace period. This is rare if your direct debit is active; it usually occurs when a mandate has lapsed and payments are being made manually.
- Settlement adjustment
- If you made an early repayment, the statement may show a settlement figure that differs from the outstanding balance — this reflects interest that has not yet accrued. The adjustment brings the balance to the correct settled figure.
- Drawdown receipt
- Money coming INTO your account from a Flex drawdown. This is not a charge — it is a credit, shown for information.
If you still cannot identify a charge
- Check your original offer document — all fees and charges that could apply to your agreement are listed there.
- Use the General Support Enquiry form to ask us to explain the specific line item. Include the date and amount so we can look it up quickly.
- If you believe a charge has been applied in error, say so in your message — we will investigate and refund any incorrect charge within three business days.
See also: My statement is not available to download, How to download your statements, My repayment schedule looks wrong.