If a charge on your statement does not look right, you are entitled to have it explained and, if it is genuinely wrong, corrected. The key is to raise it promptly with the specifics to hand.
Getting it checked
- Identify the exact charge. Note the date, description and amount from the transaction list. See understanding the charges shown.
- Check it against your agreement. Interest should match your rate; a fee should match a fee named in your agreement. See matching statement charges to your agreement.
- Raise it with us. If it still looks wrong, contact us with the details and we will explain or correct it. See correcting an error or query and I think a charge is wrong.
If you are not satisfied
If we cannot resolve it to your satisfaction, you can raise a formal complaint and we will handle it fairly. See raising a complaint.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance arranged outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or the FSCS, though you can still raise a complaint with us and we will handle it fairly.
See also: Correcting an error or query on your statement, Matching statement charges to your agreement, I think there is an error on my statement.