A repayment schedule that looks surprising usually has a simple explanation — but it is important to check rather than assume. Here is how to read it and what to do.
Read your Key Information Sheet first
Your Key Information Sheet (KIS) was provided when you applied and is available to download from your portal under Loan documents. The KIS shows the exact repayment amounts and dates in your agreement. Compare what the portal now shows with the KIS figures.
Why a payment amount may look different
- Interest accrual on a daily basis — Credicorp interest is charged at 0.25% per day on the outstanding balance. If you made a partial payment, your remaining balance changes and subsequent interest amounts adjust to reflect the new balance.
- A missed payment and late interest — if a previous payment was not collected, interest continued to accrue and the outstanding total increased. This will show in your current schedule.
- An early or additional payment was applied — if you made an extra payment, the outstanding balance fell and the remaining schedule reduced accordingly.
Checking whether the schedule is correct
In your portal, open your loan summary and look at the transaction history alongside the schedule. Each payment applied (or missed) should be visible. If you can identify why the schedule looks as it does from the history, the schedule is likely correct.
If you believe there is a genuine error
Contact us with the specific discrepancy — what the schedule shows versus what you believe it should show, and why. Use the General Support Enquiry form. Our team will check the calculation against your loan agreement and respond in writing.
See also: How to read your Key Information Sheet, How Credicorp loan repayments work, My name or company details are wrong on my account.