Statements are generated automatically at the end of each statement period and are available to download from your portal. If yours is not appearing, here are the most likely causes.
Statement is not yet generated
Statements are typically generated within 24 hours of the end of your statement period. If your period has just ended, check again the following business day. There is no delay for public holidays — generation is automated.
Statement period has not ended yet
You can only download a statement for a period that has fully closed. Your current period's transactions are visible in the portal's transaction view but do not become a downloadable statement until the period ends.
Download link is not working
If you click the download link and nothing happens, or you get an error, try the following:
- Check that your browser is not blocking pop-ups or downloads from
clients.credicorp.co.uk. - Try right-clicking the link and selecting "Save link as" or "Download linked file".
- Try in a different browser.
- If you use a corporate network, check with your IT team that PDF downloads from our portal are not being blocked.
Statement for a specific period is missing
If you need a statement for a period that is not visible in the portal (for example, a historical statement), contact us using the General Support Enquiry form. We can produce copies of statements going back to the start of your account.
See also: How to download your loan documents, How your Credicorp loan statement is structured, My statement shows charges I do not recognise.