The Credicorp client portal is designed to work on mobile browsers, but some mobile-specific issues can interfere with sign-in. Work through these steps.
Step 1 — Check your browser and version
The portal works with current versions of Safari (iOS/iPadOS), Chrome (Android/iOS), and Firefox (Android). Very old browsers may not support modern authentication features. Update your browser to the latest version and try again.
Step 2 — Enable cookies and JavaScript
The portal requires cookies and JavaScript to be enabled. On iOS Safari: go to Settings → Safari → uncheck Block All Cookies. On Chrome: tap the three-dot menu → Settings → Site settings → Cookies → allow cookies. If you use a content blocker, temporarily disable it for credicorp.co.uk.
Step 3 — Do not use Private/Incognito mode for regular sign-in
Private browsing deletes cookies when you close the tab. If you sign in through a private tab, your session will not persist between pages and may cause unexpected sign-out behaviour. Use a regular (non-private) browser tab for signing in.
Step 4 — Clear your browser cache and cookies
Stale cached data can cause sign-in failures. On iOS Safari: Settings → Safari → Clear History and Website Data. On Chrome mobile: three-dot menu → History → Clear browsing data → Cached images and files + Cookies. After clearing, try signing in again.
Step 5 — Check your two-factor method
If two-factor authentication is required and you use an authenticator app, make sure the app is installed and working on the same device. SMS codes are delivered to your registered number — check your signal and that the SIM is the registered number. See my two-factor SMS code is not arriving if needed.
Step 6 — Try the desktop site option
Some mobile browsers render a mobile-optimised version of the portal that may behave differently. Try requesting the desktop version: on iOS Safari, tap the page settings icon in the address bar and select Request Desktop Website.
Step 7 — Try a different device or browser
If none of the above resolves the issue, try signing in on a desktop or laptop computer, or a different mobile browser. If it works there but not on a specific mobile device, the issue is likely device-specific and our support team can help investigate.
See also: I cannot sign in to my account, My two-factor SMS code is not arriving, The portal keeps logging me out.