If part of our website, online account or documents is hard to use because of an accessibility barrier, we want to hear about it. Reports from customers are one of the best ways we find and fix problems, so please do tell us.
What to include
The more detail you can give, the faster we can reproduce and fix the issue. Where you can, please tell us:
- The page or document where the problem happened.
- What you were trying to do and what went wrong.
- Any assistive technology you were using, such as a screen reader or magnifier.
- Your browser and device, if you know them.
How to send it
You can report a problem through any of our contact channels, including secure message in your online account or email. You do not need to be signed in to tell us about a public page on our website.
What happens next
We will acknowledge your report and look into it. If we can offer a workaround in the meantime, such as completing an action with you directly, we will. We will let you know when we have fixed it. As a business lender we are outside the Financial Ombudsman Service, but you can ask a manager to review how we have handled your report.
If you need help while we investigate, see accessibility and additional support, how to get help and support from Credicorp and recording your accessibility preferences.
See also: Reading your statements and payment information in an accessible way, Adjusting text size, contrast and zoom, Alternative formats we offer.