We are here to help. Whatever you need — a payment arrangement, a statement, a change to your details or simply a question answered — this page shows you the quickest way to reach the right team. Most things can be sorted online without picking up the phone.
Three quick ways to get sorted
- Send a request online. Fourteen request forms cover payments, statements, complaints and account changes, and each one goes to the right team. Use the Forms & Requests section on our main site — the General Support form is the best starting point.
- Browse answers by topic. This help centre is a topic-indexed knowledge base covering payments, your account, your loan, hardship and more. Browse all help articles or use the search box at the top of any page.
- Make a payment. You can pay online by debit card in your portal — you will need your account or reference number to hand. Sign in at clients.credicorp.co.uk.
Common requests, straight to the form
If you already know what you need, these links open the right form on our main site:
- Set up a payment arrangement
- Request a payment extension
- Hardship variation request
- Request a statement of account
- Update your contact details
Email the right team
If you would rather email, sending to the right address gets you a faster answer:
| For… | |
|---|---|
| General support & account questions | support@credicorp.co.uk |
| Payments, arrangements & settlement figures | payments@credicorp.co.uk |
| Complaints | complaints@credicorp.co.uk |
| Privacy & data requests | privacy@credicorp.co.uk |
Phone and post
You can call us on 07946 812 112. Our team is available during normal office hours, Monday to Friday. By post, write to:
Credicorp Limited
Attn: Customer Service
Suite AU31848, 9 Skyport Drive
Harmondsworth, West Drayton UB7 0LB, United Kingdom
If you are not sure which option is right for you, our Contact Us page has every way to reach us, and we will point you in the right direction. For which channel does what, see how to contact us and what each channel can do.
If you are finding payments hard, please do not wait — see what to do if you are struggling to pay. If you need things done differently for any reason, see accessibility and additional support.
See also: Reading your statements and payment information in an accessible way, Adjusting text size, contrast and zoom, Alternative formats we offer.