If your direct debit collected on a different date than you were expecting, there is usually a straightforward explanation. Check the most common causes below.
Banking day adjustments
Your scheduled collection date is a working-day date. If it falls on a weekend or a UK bank holiday, your bank automatically moves the collection to the nearest working day. This is standard behaviour across all direct debits — not specific to Credicorp. The collection is not early or late; it is the correct adjusted date.
Your collection date was recently changed
If you requested a change to your collection date (for example, to align with when your invoices are paid), the new date will apply from the following collection period. If you changed it very recently, the first collection at the new date may feel unexpected. Check your portal confirmation email for when the new date was scheduled to take effect.
A retry after a returned payment
If a previous direct debit was returned by your bank, a retry may be submitted a few days later. This retry can appear to collect on an unusual date — it is catching up the previously missed amount, not advancing the next scheduled payment.
Your payment arrangement has ended
If your account was on a reduced-payment or payment-holiday arrangement and the arrangement has now finished, the standard schedule resumes. The date and amount may differ from the reduced arrangement you were used to.
If none of the above apply
- Check Payments → Repayment schedule in the portal to see the official next scheduled collection date. Compare it to what was actually collected and when.
- Download the relevant statement to see the full transaction record.
- If the collection date genuinely does not match anything in your schedule, use the General Support Enquiry form to report it. Include the date the collection was taken and the amount. We will investigate and contact you within two business days.
See also: Setting my direct debit collection date, My direct debit amount has changed unexpectedly, My direct debit was not collected.