In most cases, a collection that appears to be on the wrong date has a straightforward explanation. Here is how to check and what to do if an error has occurred.
Check your repayment schedule
Log in to your portal and review your full repayment schedule. The dates shown are the collection dates under your loan agreement. Verify that the date the collection occurred matches one of these dates — it may simply be that the schedule has more payment dates than you recalled.
Why the date on your bank statement might look different
- Banking day convention — if the scheduled date falls on a weekend or a UK bank holiday, direct debit rules mean collection moves to the next available banking day. Your agreement reflects this.
- Bank processing time — the debit may appear on your statement on the day after collection in some bank apps, depending on when your bank updates transaction history.
If you believe a collection was genuinely incorrect
If, after checking the above, you believe a payment was collected on a date not matching your schedule or for an amount different from what your agreement shows, contact us immediately. Use the General Support Enquiry form and provide:
- The date and amount of the collection
- The reference that appeared on your bank statement
- Your company name and account number
We will investigate and, if an error has occurred, return the overpayment or adjust accordingly. Genuine collection errors are rare but we take any such query seriously.
See also: My direct debit has not been collected, How Credicorp loan repayments work, My direct debit was collected on the wrong date.