If your name, company name, registered address, or other details are shown incorrectly on your Credicorp account, contact us to have them corrected. You cannot change these details yourself in the portal settings — corrections go through a verification step to protect against fraud.
Common reasons for incorrect details
- A transcription error at application — for example, a name entered with a typo or in a different format than your official documents.
- A company name change since your account was created — for example, after a rebrand or restructure.
- A director name change — for example, following a marriage or deed poll change.
- An address change that was not yet applied to your account.
How to request a correction
- Use the General Support Enquiry form and describe what is incorrect and what the correct detail should be.
- Where the correction relates to a legal name or official company detail, we will ask you to supply a supporting document — for example, a Companies House extract, passport, or deed poll certificate. This protects your account from unauthorised changes.
- Once verified, we will update the detail on your account and confirm by email.
Company name changes
If your company has legally changed its name at Companies House, the registered company name on your agreement may need to be formally updated. Contact us and we will advise whether a deed of variation or other document is needed. The underlying agreement remains in force — a name change does not affect your obligations or ours.
Address changes
If your company's registered office address has changed, update it at Companies House first. Once that is done, contact us with the new address and we will update it on your account. Your correspondence address for portal communications can also be updated — ask us to change either or both.
See also: How to update your company registered address, My email address change is not working, My repayment schedule looks wrong.