Credicorp Flex drawdown requests are typically processed within one business day and funds usually arrive the same or next business day. If your request has been pending longer than this, here is what may be happening.
Reasons a drawdown may stay pending
Request submitted outside business hours
Drawdown requests submitted late in the afternoon, over a weekend, or on a UK bank holiday are processed on the next business day. If you submitted late on a Friday, for example, the request may process on Monday and funds arrive Tuesday.
Human confirmation step
Every Credicorp drawdown is confirmed by a member of our team before funds are sent. This step exists to protect your account from fraudulent drawdown requests. In very rare cases, this review may take longer than usual during high-volume periods.
Verification query on your account
If there is an outstanding query on your account — for example, updated bank details that need verification, or a security flag — the drawdown may be held while the query is resolved. You would typically be contacted by email or portal message in this case.
Your available limit has reduced
If your available limit has changed since you submitted the request (for example, because interest has accrued or a previous drawdown's interest has been recalculated), the request may be held for review. Check your available balance in the portal.
What to do
- Check the portal for any messages or notifications about the drawdown.
- If the request has been pending for more than one full business day with no communication, contact us immediately using the General Support Enquiry form or by telephone. Include the drawdown amount and the date you submitted the request.
Cancelling a pending drawdown
If you no longer need the drawdown or submitted the request in error, you may be able to cancel it before it processes. Contact us as soon as possible. Once funds have been sent to your account, the drawdown cannot be reversed — it becomes an outstanding balance on your facility.
See also: How do I draw down from Flex?, How to check a drawdown has reached your bank, How to cancel a drawdown request before it pays out.