Missing a collection is almost always avoidable. A reminder plus a small routine keeps every Direct Debit clearing on the first attempt, which protects both your cash flow and your record.
Set the reminder
- Turn on the upcoming-collection alert in Account > Contacts & notifications.
- Choose a few days’ notice, by email, text or both.
Pair it with a funding habit
When the reminder arrives, glance at the collecting account and top it up if needed so there are cleared funds on the day. If you know money will be tight, that notice is your cue to talk to us before the payment fails — earlier always means more options. Keeping enough in the account on collection day is the single simplest way to avoid a failed payment and any knock-on effect.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: How to get a reminder before a collection, Keeping enough funds in your account for collection, What happens if my Direct Debit fails, My business cash flow is tight this month.