When you need to point to a specific payment — for an audit, a query, or your own reconciliation — you need the statement it landed on. Finding it is quick if you work from the date.
How to locate it
- Note the date the payment cleared your bank.
- Open the statement covering that period in your history.
- Find the line matching the amount and reference.
Watch the cut-off
A payment made near the end of a statement period may fall on that statement or the next, depending on when it cleared — so if it’s not where you expect, check the adjacent period. Weekends and bank holidays shift clearing by a day or two. Once you’ve found the line, download that statement and pair it with your bank record for a complete evidence trail.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: Finding an old statement in your history, How to prove a payment if it’s queried, What the statement period dates mean.