What the video covers
- When to update your bank details (0:00–0:25) — if your company has changed banks or opened a new business account, you need to update before the next payment date.
- Submitting the bank change request (0:25–1:05) — navigating to Account settings → Payment details in the portal and entering the new sort code and account number.
- Verification step (1:05–1:40) — why a small verification payment may be made and confirmed, and what to look for.
- Setting up the new direct debit mandate (1:40–2:20) — once the new account is verified, how to set up the fresh mandate so collections continue uninterrupted.
- Timing reminder (2:20–2:35) — allow at least 3 banking days before the next scheduled collection to avoid a missed payment.
Do this before your next payment date
If your bank account changes and you do not update it before the next direct debit date, the collection will fail. Contact us as soon as you know your account is changing so we can help you manage the transition.
See also: How to update your business bank account details, My direct debit has not been collected, Video guide: connecting your bank via Open Banking.