You have the right to have inaccurate personal data corrected and incomplete data completed. This is called the right to rectification. Keeping data accurate is also our own obligation, so we welcome corrections.
How to ask
Contact our data protection team through the help centre or the details in our privacy notice. Tell us which information is wrong and, where you can, what it should say. It helps if you can point us to the specific record, such as a contact detail or a name spelling.
What we do next
- We check the data and correct it where it is clearly wrong.
- If the accuracy is disputed, we may restrict processing while we investigate.
- Where we have shared the data with a third party, we will tell them about the correction where reasonably possible.
Things to keep in mind
Some records are factual statements of what happened, such as a note of a past conversation. We can correct genuine errors, but we cannot rewrite an accurate historical record simply because you would prefer it said something else. If we disagree on accuracy, we will explain why and you can add your own statement to the record.
Time to respond
We aim to respond within one month. Straightforward corrections are usually much quicker.
See also: How do I get a copy of my data?, How do I request a copy of my data? and How do I ask you to delete my data?.