If you think we have not handled your personal data properly, you can raise a concern and we will look into it. We would rather hear from you and put things right than have a problem go unaddressed.
Step one: tell us
Contact our data protection team through the help centre or the details in our privacy notice. It helps to explain what happened, which data is involved and what you would like us to do. We will investigate and respond, usually within one month.
Step two: the regulator
If you remain unhappy, or you would prefer to go straight there, you can complain to the Information Commissioner's Office, the UK's independent data protection regulator. You can find their contact details and complaint process on the ICO website.
An important distinction
Because Credicorp is an exempt business lender, the Financial Ombudsman Service does not handle complaints about us, and FSCS protection does not apply. That is about the lending regime, not data protection. For data concerns specifically, the ICO is the relevant body and your data rights are the same as with any UK organisation.
Your other rights are unaffected
Making a complaint does not stop you using your other rights, such as access or rectification, at the same time.
See also: How do I complain about how my data is handled?, Can I object to how you use my data? and Do you transfer my data outside the UK?.