Data and privacy concerns are handled with the same seriousness as any other complaint, and in some respects they have an additional route that ordinary facility complaints do not.
Raising it with us first
Tell us what you are worried about: how information was collected, used, stored, or shared. Be specific about what happened and when. We will investigate and explain what we found, and put right anything we got wrong.
- Describe the data or records involved
- Explain your concern and any impact on the business or individuals
- Reference earlier correspondence if relevant
The data regulator
Unlike facility complaints, data-protection concerns sit under UK data-protection law. If you are not satisfied with our response, you can raise the matter with the Information Commissioner's Office (ICO), the UK regulator for data protection.
Why this is different
Your facility itself is exempt business lending, so it is outside the Financial Ombudsman Service. Data rights, however, apply regardless of the lending regime, which is why the ICO route is available for privacy concerns specifically.
If you are unsure whether your issue is a data complaint or a facility complaint, raise it and we will direct it correctly.
See also: How do I complain about how you handled my data?, What if I'm not happy with the outcome of my complaint?, Complaining about your Credicorp Slice facility.