If you have received our response and still feel the matter is unresolved, the first step is to tell us. A complaint outcome is not necessarily the end of the conversation.
Ask for a further review
Explain which part of our response you disagree with and why. New information, a point we overlooked, or a misunderstanding can all justify another look. We would rather get it right than close a case prematurely.
- Reference your original complaint
- Be specific about what you think we got wrong
- Add any evidence we did not see the first time
Why the Ombudsman is not an option
Because your facility is exempt business lending to a company or LLP, the Financial Ombudsman Service does not cover it. That route, which consumers sometimes use, is not available here.
Other routes for a business
As a business in dispute, you may take independent legal advice or pursue other dispute-resolution options open to companies. We will continue to engage constructively with you, and with a professional adviser acting on your behalf, throughout.
See also: Complaining about an automated decision, Complaining on behalf of your company, What to include in a complaint.