If you would rather talk it through, you can raise a complaint by phone during our business hours. Some issues are quicker to explain in conversation, and we are happy to take complaints this way.
Before you call
Have your company name and facility reference to hand if you can. Knowing whether the issue relates to Credicorp Flex or Credicorp Slice helps us route the call to the right person.
We confirm in writing
So there is no ambiguity about what you raised, we will log the complaint and confirm the key points back to you in writing. If we have misunderstood anything, that is your chance to correct it before we investigate.
- We note your complaint and give you a reference
- We confirm the details and who is handling it
- We keep you updated as the review progresses
Prefer a record from the start?
If you would like a dated written trail from the outset, email is a good alternative. Either route reaches the same complaints team.
Remember that, as an exempt business lender, our facilities fall outside the consumer-credit regime, so resolution runs through our internal process rather than the Financial Ombudsman Service.
See also: How to complain by email, How to make a complaint to Credicorp and How do I make a complaint?.