Being candid about a difficulty means sharing sensitive information, so it is fair to ask how it is protected.
Used only to help
The figures and circumstances you share are used to shape a realistic arrangement and to give you the right support — not to pressure you or to your disadvantage. Openness gets you better help, not worse treatment.
Held under our privacy terms
Information is handled in line with our privacy notice at credicorp.co.uk/legal/privacy. If you have authorised an adviser, we can share relevant details with them; otherwise it stays confidential to the company.
You control third-party access
Only people you authorise can deal with the account on your behalf, and you can withdraw that authority at any time.
See how to authorise an adviser in the guide below.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What confidentiality applies when I tell you about difficulty?, Can my accountant or adviser handle a hardship case for me?, How we support vulnerable customers and directors.