Directors are sometimes reluctant to be candid about a difficulty for fear of where the information might go. It is worth knowing how we handle it.
Used to help, not to punish
The details you give us about the company's cash flow, the cause of the difficulty and any personal circumstances are used to shape a realistic arrangement and to support you appropriately. They are not used against you, and being open does not trigger tougher treatment — the opposite is true, because we can only tailor help to a picture we can see.
Handled under our privacy terms
Information is held and used in line with our privacy notice, which you can read at credicorp.co.uk/legal/privacy. If you have authorised an accountant or adviser to act for you, we can share relevant details with them; otherwise the account stays confidential to the company.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How we support vulnerable customers and directors, Can a third party or accountant deal with us on your behalf?, Who to talk to inside Credicorp about payment difficulty.