We build our website and online account towards the Web Content Accessibility Guidelines, the international standard most UK organisations use as their benchmark. We aim to meet the widely adopted AA level across the journeys that matter for managing a business facility.
What we do in practice
- Use semantic headings, landmarks and labels so assistive technology can interpret pages.
- Make sure colour is never the only way important information is shown.
- Support keyboard-only operation, browser zoom and high-contrast settings.
- Test key journeys, such as signing in and viewing a statement, with assistive technology.
Being honest about gaps
No site is ever perfectly accessible at every moment, and new pages or changes can introduce issues. Where we know about a barrier, we work to fix it and we are glad to be told about ones we have missed. We treat accessibility as ongoing maintenance, not a one-off project.
Telling us what you find
If you meet a barrier on our site, let us know the page, your browser and any assistive technology you use, and we will look into it. If you ever cannot complete something online, our team will do it with you another way so you are never stuck. As a business lender we sit outside the Financial Ombudsman Service, but you can ask a manager to review any concern.
See also: Recording your accessibility preferences, Funding an urgent equipment repair or replacement, What is an IVA and does it apply to companies?.