The Credicorp portal ends inactive sessions automatically as a security measure. If you are being logged out more often than you would like, here is what is happening and how to manage it.
Why sessions end automatically
For the security of your business account, the portal closes your session after a period of inactivity. This prevents an unattended browser from being used to access or modify your account. The timeout period is intentionally conservative — financial account portals handle sensitive data and are held to a higher security standard than general web applications.
Tips to avoid unexpected sign-outs
Do not use browser auto-fill for your password on a shared computer
If you share a computer, storing your password in the browser puts your account at risk during periods when you are not watching the screen. Use a personal password manager instead.
Keep the tab active
If you step away while reviewing a document or form in the portal, leave the tab open and scroll or click within it every few minutes to signal activity. The timer resets on each user interaction.
Use a supported browser
Some browser extensions — particularly aggressive privacy or cookie-blocking tools — can invalidate your session cookie early. If you are being logged out very quickly, try signing in with extensions disabled or in a private/incognito window.
Check the "remember this device" option
If the sign-in page offers a "remember this device" or "stay signed in" option, enabling it reduces how frequently you need to go through the full sign-in process. This is suitable for a personal, private device — not a shared or public computer.
If you are logged out mid-task
If you are in the middle of completing a form (for example, a support enquiry or account change request) and the session ends, your in-progress input will be lost. Draft anything long in a separate document first and paste it in just before submitting.
If you are logged out immediately after signing in
Being redirected back to the sign-in page right after entering your credentials can indicate a cookie or redirect issue rather than a session timeout. Try clearing your browser cookies for the credicorp.co.uk domain and signing in again. If the problem continues, use a different browser or contact us.
See also: I cannot sign in to my account, Setting up two-factor authentication, My portal shows an outstanding balance I do not expect.