If you are waiting for a text message with your two-factor sign-in code and it has not arrived after a couple of minutes, work through the steps below.
Step 1 — Wait a moment and retry
SMS delivery can be delayed by network congestion. Wait two minutes, then request a new code using the Resend code link on the sign-in page. Do not try more than three times in quick succession — repeated requests can trigger a temporary block.
Step 2 — Check the basics
- Your phone has signal and is not in aeroplane mode.
- Your SIM is active and not blocked (try making a call).
- The number registered on your account is the one you are checking. If you have changed your number recently, the old number may still be on record.
- You do not have any call-forwarding or SMS-filtering app that might be diverting messages.
Step 3 — Try an alternative sign-in method
If you also have an authenticator app or passkey set up on your account, use that instead — they do not rely on SMS. Select Other sign-in options or Use an authenticator app on the sign-in screen.
Step 4 — Use a recovery code
If you saved backup recovery codes when you first set up two-factor authentication, you can use one in place of the SMS code. On the sign-in screen, select Use a recovery code.
Step 5 — Contact support
If SMS codes never arrive and you have no alternative sign-in method, use the Account access enquiry form to request a supported sign-in review. We can check the number on record and, after identity verification, reset your second-factor method.
An authenticator app generates codes locally on your phone without needing a text message — it works even without signal. Setting one up alongside SMS means you always have a backup. See setting up two-factor authentication.
See also: I cannot sign in to my account, Setting up two-factor authentication, Recovering access after losing your two-factor authenticator.