Your registered email address is your primary account identifier and a key security control. Changes to it go through an additional verification step rather than being instant — this is intentional.
The standard process
- Sign in to your portal and navigate to Account settings → Contact details.
- Enter the new email address and confirm it.
- A verification email is sent to the new address. Click the link in that email within 30 minutes to confirm the change.
- A notification of the change is also sent to the old address as a security alert.
The verification email has not arrived
Check the spam or junk folder of the new email address. The email comes from noreply@credicorp.co.uk. If it is not there after 10 minutes, go back to Account settings and request a new verification email — the link in the first one remains valid for 30 minutes. Make sure you have typed the new address correctly.
The verification link has expired
Verification links expire after 30 minutes as a security measure. Return to Account settings, re-enter the new address, and request a fresh verification email.
I cannot access the current email address
If you have lost access to the email address currently registered to your account (for example, the business has changed domain), you cannot complete the change self-service. Contact our support team using our General Support Enquiry form. We will go through an enhanced identity verification process to confirm you are an authorised director, then update the address manually.
See also: I cannot sign in to my account, How to contact us and what each channel can do, A new director cannot access the portal.