A long-term health condition — whether physical, neurological, or a chronic illness — can affect how you engage with financial services. Credicorp is committed to making adjustments so that your health does not become a barrier to managing your business finances.
Adjustments we can make
Flexible communication timelines
If you have periods when engaging with paperwork or correspondence is difficult, let us know. We can flag your account so that our team allows reasonable extra time before escalating a missed document or response deadline.
Written or telephone preference
If one communication channel is significantly harder than another — for example, if fatigue makes phone calls difficult, or if poor concentration on some days makes reading complex documents hard — tell us your preference. We can default to whichever method works better for you.
Simplified communications
On request, we can summarise complex documents or decisions in plain language rather than sending only formal contract language. This is particularly useful when cognitive fatigue is a factor.
Nominated contact
You can nominate a trusted colleague, director, family member, or professional adviser as a liaison who handles communications on your behalf when you are unable to. This can be set up as a formal portal user (see adding a portal user) or as an informal arrangement where they contact us as your representative.
Payment flexibility during health-related difficulty
If your health condition causes your business income to fluctuate or disrupts your ability to make repayments on time, contact us early. We treat health-related financial difficulty the same as any other form of hardship — we will work with you on a realistic arrangement rather than defaulting to collections. See mental health and financial difficulty for how to request this.
How to tell us about your needs
Use the Accessibility and communication preferences form. You do not need to disclose your diagnosis — simply describe what adjustments would help and we will act on that.
See also: Mental health and financial difficulty, Managing your account with a power of attorney, Support for autistic and neurodiverse customers.