However strong your passwords are, an unprotected device can undo them. The laptop, tablet or phone you use to sign in to your portal and read our emails is part of your security, so it is worth keeping it in good shape.
Keep everything up to date
- Install operating system and browser updates promptly, as they often fix security flaws.
- Keep reputable anti-virus or security software running on company computers.
- Only install apps and software from trusted sources.
Lock and protect each device
- Use a PIN, password or biometric lock so a lost device cannot be opened easily.
- Turn on encryption where your device offers it.
- Set screens to lock automatically after a short period of inactivity.
Be careful where you sign in
Avoid logging in to your account on shared or public computers. If you must use public Wi-Fi, treat it as untrusted and consider a reputable VPN. Always sign out fully when you finish, rather than just closing the window.
If a device is lost or stolen
Change your portal password from another device, remove the lost device's access where you can, and contact us through a verified channel so we can watch for unusual activity on your account.
See also: Keeping your portal login secure, How we protect your account behind the scenes, How do you keep my data secure?.