If you can’t get into the portal — a login problem, a device issue, or you’ve closed the account — you can still obtain a statement. It just goes through a verified request rather than self-service.
Your options
- First, try the usual login fixes — reset your password, use a different browser or device.
- If access still fails, use the statement-request form or contact support.
- Tell us the account, the period you need, and where to send it.
Why we verify
Because a statement contains your company’s financial information, we confirm the request is from an authorised person before we send anything — that check is exactly what keeps your figures out of the wrong hands. Once verified, we’ll get you the statement securely. If the login issue is fixable, restoring your access is the fastest long-term answer, since it puts self-service back at your fingertips.
Whenever a change touches money, access or your company’s data, we verify the request is genuinely from an authorised person before we act. We will never ask you to confirm full security details by email or phone to release information or push through a change — if a message pressures you to do that, treat it as suspicious and contact us to check.
See also: How to fix the portal when it won’t sign in, How do I request a statement of account?, Can I get a statement for a custom date range?.