If you receive a message, call or request that you think is a scam, or you believe someone has tried to access your account, please tell us. Even if nothing has gone wrong, reporting it helps us spot patterns and protect other businesses.
What to do first
- Do not click any links, open attachments, or reply to the suspicious contact.
- If you can, keep the message so we can see the details, including the sender address or phone number.
- Do not share any passwords or codes with the person who contacted you.
How to reach us
Contact us through the verified details shown in your business portal or on our official website. Do not use a phone number or link given to you in the suspicious message itself, as that may simply put you back in touch with the fraudster.
If money or access is already involved
- If a payment has been made, contact your bank immediately.
- If you shared login details, change your password and let us know so we can review your account.
- Report the fraud to Action Fraud, the UK's national reporting centre, or to Police Scotland if you are in Scotland.
The sooner you report, the more we can do to help protect your company.
If you are deciding what happened, read how to spot a scam pretending to be from Credicorp, what to do if you clicked a suspicious link and recognising fake Credicorp phone calls.
See also: Advance-fee and fake loan offer scams, Choosing a strong password for your business account, How Credicorp will — and won't — contact you.