If we've fallen short, we want to know. Raising a complaint helps us put things right for your company and improve for everyone else. You don't need to use any particular form of words to complain, just tell us what's wrong.
How to raise it
- Get in touch through our contact form or your account
- Tell us your company name so we can find your records
- Explain clearly what happened and what you'd like us to do
What happens next
We'll acknowledge your complaint, look into it properly, and aim to respond within a reasonable time. If we need more information from you, we'll ask. We'll explain our findings and, where we got something wrong, what we'll do about it.
If you're still not happy
We'll always try to resolve things directly. Please note that, because Credicorp is an exempt business lender, complaints about these agreements are not within the remit of the Financial Ombudsman Service, and FSCS protection does not apply. This means our internal process is the main route to resolution, so we take it seriously.
Who can complain
For account-related complaints, we can only deal with people authorised to act for the company, and we may verify who you are before discussing the details.
See also: Complaining about your Credicorp Flex facility, How do I make a complaint?, Making a complaint: your options and our process.