Email is a straightforward way to put a complaint to us in writing, and it gives you a dated record of exactly what you raised and when. We acknowledge written complaints and keep you updated as we look into them.
What to put in your email
- Your company name and, if you have it, your facility or account reference
- The product involved, whether that is Credicorp Flex or Credicorp Slice
- A clear summary of what went wrong and when
- What you would like us to do to put it right
- The best name and contact details for our reply
Attachments help
If you have statements, screenshots, or earlier correspondence that show the issue, attach them. Specific dates and amounts let us trace events accurately rather than working from memory.
What happens next
Once your email arrives we log it, acknowledge receipt, and begin investigating. We will tell you who is handling it. If anything is unclear we will come back to you rather than guess.
Because Credicorp lends only to companies and LLPs on an exempt business basis, the Financial Ombudsman Service does not cover these facilities, so our internal team is your point of resolution.
See also: Can I make a complaint over the phone?, I think a charge is wrong — how do I query it? and Protecting your business email from takeover.