The more clearly you describe your concern, the faster we can investigate and reach a fair outcome. You do not need to use formal language or follow any particular format — plain English is perfectly fine.
Essential details
- Your company's registered name and Companies House number
- Your Credicorp account reference (shown in your portal dashboard and on any statements)
- A clear description of what went wrong and when it happened
- The names of any staff members you have already spoken to, if applicable
Supporting evidence
If you have documents that support your complaint, please attach them. Useful evidence includes: screenshots of errors or unexpected charges; copies of emails or messages; account statements showing a disputed transaction; any written communications you received from us about the issue. You do not need to gather everything before raising your complaint — you can send additional documents later and we will add them to your case.
What outcome you are looking for
It helps us to know what resolution you would consider fair. This might be a correction to your account, a refund of a charge, a clearer explanation of a decision, or simply an acknowledgement and apology. We cannot guarantee every requested outcome, but understanding your expectations allows us to focus the investigation appropriately.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I raise a complaint with Credicorp?, How long does a complaint take to resolve?.