Email is a common target because so much else depends on it. If a criminal gets into your business inbox, they can reset passwords, read your financial correspondence, and impersonate your company to suppliers and lenders. Protecting your email is one of the highest-value things you can do.
Lock the inbox down
- Turn on two-factor authentication for every business email account.
- Use a unique, strong password that you do not use anywhere else.
- Review which apps and devices currently have access and remove any you do not recognise.
Watch for quiet compromise
A takeover is not always obvious. Look out for warning signs such as emails disappearing, replies you did not write, mail rules that quietly forward or delete messages, and contacts saying they received a strange message from you. Any of these can mean someone else is inside the account.
Why it matters for your account with us
- We communicate with you about your business loan by email, so a compromised inbox puts that information at risk.
- Recovery and verification steps can involve your email address.
If you think your business email has been compromised, secure it first, then contact us through a verified channel so we can be alert to any fraudulent attempts to use it against your account.
See also: How to complain by email, How do I report suspected fraud or a suspicious message?, How often are statements issued, and can I get one on request?.