A single failed collection — a quiet week, a customer who paid late, funds that did not clear in time — is common and usually easy to put right. The important thing is to act quickly rather than wait for the next due date.
Bringing the account back up to date
- Confirm the miss and the amount. Check your account or statement to see the failed collection and the exact amount outstanding. See what a failed payment looks like on your account.
- Make the payment now by transfer. Do not wait for us to retry — pay the missed amount by bank transfer with the correct reference so the account is current again. See paying by bank transfer.
- Make sure the next collection can succeed. Ensure cleared funds are in the collection account before the next due date so you do not miss twice. See keeping enough funds in your account for collection.
If it might happen again
If the miss was a warning sign rather than a one-off — cash flow is genuinely tightening — tell us before the next collection rather than after. Contacting us early is never treated as a default and keeps every option open. See my business cash flow is tight this month and what happens if I miss a payment. A missed collection can cost a bank fee plus our missed-payment charge, so catching it fast keeps the cost down too — see what a missed Direct Debit costs.
Credicorp lends to companies rather than to you personally, so this is business finance outside the consumer-credit regime. That does not change the practical steps below.
See also: What happens if I miss a payment?, Will you retry a failed Direct Debit?, What happens if my Direct Debit fails?.