A Direct Debit can fail for several reasons — most often not enough funds in the business account on the day, but sometimes a cancelled instruction or a bank issue. When this happens we let you know, and we may attempt to collect again.
What usually happens after a failure
- We notify you that the collection did not succeed.
- We may reattempt the Direct Debit, or ask you to pay another way.
- Your account is in arrears until the amount is brought up to date.
The fastest way to put it right
Rather than waiting for a retry, you can clear the missed amount straight away by bank transfer using your statement reference, or by card through your online account where supported. Tell us once you have done so, so we do not also collect it on a retry and leave you overpaid.
If money was simply not there in time
Make sure the funds are in place before any retry date, and consider whether your payment date suits your cash-flow cycle — moving it may prevent a repeat. If the failure points to a deeper cash-flow problem, contact us early; we would much rather agree a way forward than see collections fail repeatedly. Note that any charge for a failed payment, if one applies, is the one set out in your agreement.
See also: What happens if my Direct Debit fails?, How to set up or change a Direct Debit with Credicorp and What does it mean to be in arrears?.