To make applications quicker and more consistent, we use automated processing at certain points, for example to run identity, fraud and credit checks and to help assess risk. UK data protection law gives you specific protections where decisions are made by automated means and have a significant effect.
Your protections
- The right to be told when significant automated decision-making is used.
- The right to request human involvement in the decision.
- The right to express your point of view and to contest the outcome.
How we apply this
Where an outcome could significantly affect your company, we make sure a person is able to review it rather than leaving it entirely to a machine. Automation supports our team; it does not replace accountability for the result.
If you want a review
Contact our data protection or lending team and ask for the decision to be looked at again by a person. It helps to tell us anything you think was missed or got wrong. We will explain the main factors behind the outcome where we can, without disclosing confidential fraud-prevention methods.
A note on scope
Because Credicorp is an exempt business lender, the Financial Ombudsman Service does not apply, but your right to a human review of significant automated decisions still does.
See also: What happens if your application is declined, Can I restrict how you process my data?, Can I object to how you use my data?.