Credicorp facilities are held by limited companies and LLPs, not individuals. So when you complain, you are doing so on behalf of the business rather than in a personal capacity. This shapes who can raise a complaint and what we can discuss.
Acting for the company
The people who can complain are generally those authorised to act for the business: directors, LLP members, company secretaries, or named signatories on the facility.
- Tell us your role within the company
- Use the company name and facility reference
- If you are an adviser, have the company's written authority ready
Confirming authority
To protect your business information, we may ask to confirm that the person contacting us is entitled to act for the company before we share account details or discuss the substance of the complaint.
No personal guarantee, no personal complaint
We do not take personal guarantees from directors. The agreement is with the company, which is why the complaint is treated as the company's. That also means the matter sits outside the consumer-credit regime and the Financial Ombudsman Service.
See also: Who can apply on behalf of the company?, How do I request a copy of my data?, Complaining about your Credicorp Slice facility.